Damage Policy

Perfume Dos Estados Unidos uses heavy weighted boxes to protect our products and rarely sees an issue with product safety, but in the off chance there is please make sure to reach out and include imagery to support the damage. Any damage to product in transit MUST be documented. We will need images of the product in its packaging and the box in which it was shipped. Please provide images of the outside box and any leaking or damages to the product itself as well. Without documentation we cannot create a claim for replacement/refund.